CRM Salesforce Architect

We’re looking for the special, unique, and amazing YOU!

@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork.

At KCS we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with skills for the position are welcome!

We are looking for an Amazing: CRM Salesforce Architect

Seniority: Senior (5+ years)

Type of position: Hybrid from Oporto. Candidates must be in Portugal already!

The amazing you, will have:

• CRM Solution Design: Lead the design and architecture of the Salesforce Service Cloud to meet the specific requirements of the financial services industry, while ensuring alignment with Agile development methodologies.
• Customization and Configuration: Customize Service Cloud to address the unique business needs of the financial sector, including the design and implementation of custom objects, fields, workflows, and processes. Facilitate seamless integration with Azure DevOps to streamline development processes. 
• Integration: Integrate Salesforce Service Cloud with other financial systems, third-party applications, and Azure DevOps for Agile project management, creating a seamless, data-driven customer experience within a highly regulated environment.        
• User Training and Support: Provide training and support to end-users, ensuring their effective utilization of the CRM system in compliance with industry regulations and Agile best practices.        
• Data Management: Oversee data quality, data migration, and data governance within Service Cloud, maintaining Agile development principles and industry standards.       
• Optimization: Continuously monitor and optimize the CRM system to enhance efficiency and the customer experience within the context of the financial services sector. 
• Documentation: Create and maintain comprehensive documentation of the CRM system configuration, changes, and Agile development processes, while adhering to industry compliance requirements.
• Professional English Level

Why should you become part of our family?

• You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from a short to long term;
• Interesting Challenges Ahead: you can work for several clients from different sectors of activity;
• Free training programs: our training and certification programs in languages, tech, behavior and business will help you to reach your full potential faster;
• International projects in Benelux:  you can gain international experience in Benelux and balance a new way of living with work;
• Type of projects (depending on the project you might find one of this types of projects):
  • In hybrid Systems: Is important to balance work with socialization, that´s why a hybrid system works for us and for you;
  • Full Remote projects: If you want to work while you enjoy the comfort of your home;
  • Full Onsite projects: if you prefer the company of your colleagues!
• Take care of your well-being: Enjoy our free nutrition, psychologist, general medicine appointments and our yoga and personal training days… all remote!

Who are we?

Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Innovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the “Index of Excellence”, an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.