Receptionist - German, Arabic, Mandarin speaking

For our client, a global luxury hotel company that manages a portfolio of over 6,500 world-class executives across 26 luxury properties in the Middle East, Europe, and Asia. This hotel group boasts some of the most prestigious and exciting properties in the world.

You are responsible for providing a warm, genuine, and consistent welcome and service to all visitors and guests during their stay at the hotel. You serve as the visible face of the hotel's lobby and residence, acting as a storyteller about the unique aspects of the hotel, a reference guide, and a trusted source of information and assistance for guests and visitors. You also function as a hotel ambassador. You serve as the point of contact for VIP guests from pre-arrival to post-arrival. If you are a charming, outgoing, and dedicated colleague with a clear passion for the hospitality industry, you may be the ideal candidate.

MAJOR RESPONSIBILITIES:

• You acknowledge, greet, welcome, engage, and initiate genuinely adaptive conversations with guests and visitors, facilitating the smooth operation of the lobby, obtaining feedback, and contributing to the creation of memorable guest experiences.
• You assist and guide all incoming VIP guests to their rooms, ensuring their needs are met, their luggage is promptly sent to their rooms, and they are accommodated courteously and efficiently without delay.
• You provide up-to-date information on the hotel's outlets, amenities, services, and facilities while actively promoting and, when necessary, making reservations.
• You handle the administrative tasks of the Guest Relations operation, ensuring daily effective communication with the company, updating all pertinent information to support hotel operations and enhance guest experiences.
• You respond to guest requests for specific services (e.g., directions, transportation, reservations, dry cleaning, events, and more) by liaising with the appropriate departments to ensure satisfaction.
• Once guests have arrived on-site, you are their primary point of contact. After the guest has departed, you respond to post-departure emails and/or phone calls.
• You utilize the E Butler system to check in VIP guests and ensure they have all their needs met.
• You monitor arrival reports, ensuring VIP guest requests are fulfilled with the correct room attributions and coordinating all necessary follow-up with the respective departments accordingly.

COMPETENCIES:

• You excel at collaborating with colleagues, both inside and outside your department.
• You have the ability to prioritise, organize and control tasks effectively.
• You are willing to work on weekends, during the day, in the evenings and on public holidays.
• You are a problem solver.
• You respect and appreciate cultural differences.
• 3 years of experience within the international luxury hospitality industry
• Experience working in a multicultural environment

TECHNICAL COMPETENCIES:

• You demonstrate outstanding technical and communication skills, both in person and over the phone.
• You have knowledge of Opera version 5 and/or Opera Cloud (Expertise Level – Basic).
• Proficiency in MS Office applications (Expertise Level – Basic).