Team Leader Order Intake

CANTILLANA, member of Holcim Group, with 60 years of experience in wall insulation and installation, you can refer to us as your exterior wall specialist with confidence. Being a trusted and reliable partner for the professional, the homeowner and the architect is essential for us. We strive to bring increasingly innovative products and systems to the market which contribute to a better living environment and to aesthetic freedom.

We are hiring a highly motivated and experienced Team Lead for our Order Taking department in a construction material company. The position is based in Harelbeke but may occasionally requires visits to other plants of the division.

Job description :

In this role, you will be responsible for overseeing the order-taking process, ensuring and supporting smooth operations, and leading an experienced team of order management professionals.

You will work in close collaboration with a wide range of different stakeholders (plant managers, sales managers, management, clients…).

This is a new role in the company. The further development and completion of the function might evolve in line with your personal skills.

Order Management: Manage the end-to-end order-taking process, from order receipt to fulfillment, ensuring accuracy, timeliness, and customer satisfaction.

Team Leadership: Lead and motivate a team of five order management specialists, providing guidance, coaching, and support to ensure team success.

ERP Expertise: Utilize your strong knowledge of ERP to optimize order processing, troubleshoot issues, and implement process improvements.

Change Management: Participate in change management initiatives related to order management processes, ensuring smooth transitions and adoption of new procedures.

Customer Satisfaction: Collaborate with other departments to resolve customer issues and inquiries promptly, aiming to exceed customer expectations.

Performance Metrics: Monitor and develop key performance indicators (KPIs) related to order management and work with the team to achieve and exceed targets.

Process Improvement: Continuously evaluate and enhance order management processes for efficiency and accuracy.

Documentation: Maintain accurate records and documentation related to orders, ensuring compliance with company policies and industry regulations.

Reporting: Generate reports and provide insights to upper management on order management performance and trends.

Profile:

• Multilingual Support: Utilize your fluency in Dutch, French, and English to effectively communicate with customers, and internal stakeholders in their preferred language.
• Strong knowledge of SAP
• Open for change management principles.
• Graduated in Office Management or equivalent and intent to further develop administrative and sales skills.
• Experience: min 5 to 10 year in order intake in an international environment.
• A first team leadership experience is already part of the professional life.
• Strong knowledge of ERP systems.
• Proven experience in order management, preferably in a construction material company.
• Leadership skills with the ability to inspire and guide a team.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational skills.
• Problem-solving and analytical abilities.
• Customer-centric mindset.

Our offer:

• A permanent employment contract with attractive salary conditions and real development opportunities supported by a tailor-made training policy.
• The opportunity to work in a motivating environment while enjoying autonomy in the management of the dossiers entrusted to you.
• A range of fringe benefits.