Assistant Outlet Manager - Food & Beverages

Assistant Outlet Manager - Food and Beverage - A luxury resort in Dubai, United Arab Emirates

About the Company & the Hotel:

A leading entity in Dubai, associated with a significant holding group, has been profoundly impacting the international hospitality market for over two decades with its distinct brand promise. Renowned for its exceptional service, outstanding dining experiences, and remarkable architecture and design, this organization has garnered awards for its significant contributions to the hospitality industry. Operating a portfolio of 26 top-tier properties across the Middle East, Europe, and Asia, the company boasts a diverse workforce of over 9,000 employees from more than 120 nationalities. With an eye on expansion and growth, the company is dedicated to nurturing and empowering its staff to thrive in premier environments, prioritizing equality, diversity, and inclusion.

About the Job:

An exciting opportunity is available for an Assistant Outlet Manager to be part of the pre-opening team at the Residences. Responsibilities include:

- Playing a pivotal role in delivering the ultimate guest experience, ensuring the team is primed for success, and assisting the Outlet Manager/General Manager in guaranteeing comprehensive product knowledge among all staff.
- Monitoring the cashiering function to ensure adherence to the company’s Cashiering Procedures.
- Overseeing customer satisfaction, responding to feedback and complaints in line with company procedures for Customer Service Index and Complaint Handling.
- Managing a customer details/history database for enhanced guest recognition.
- Recommending improvements to the restaurant's operation, including updates to Standard Operating Procedures (SOPs) or the addition/deletion of SOPs.
- Proposing strategies to increase the outlet's market share.
- Evaluating staff performance, conducting training sessions, and offering guidance, coaching, and counselling.
- Assisting the Outlet Manager in executing the F&B marketing plan as needed.
- Collaborating with the chef on menus and special requests.
- Participating in daily F&B briefings in the absence of the Outlet Manager.

About You:

The ideal candidate will possess:

- A degree in hotel management or an equivalent qualification from a reputable business/hospitality institution.
- Experience in similar roles within high-end establishments, five-star hotels, or renowned restaurants.
- Proficiency in Microsoft Office and cashiering systems such as Micros (Micros-Fidelio, HIS, Oracle Hospitality), or similar POS systems.
- Fluency in multiple languages relevant to the target markets (Russian, Spanish, French, German, or Arabic) is preferred.
- A creative and open-minded approach to business, with a keen interest in exploring new F&B trends.

About the Benefits:

We offer an attractive tax-free salary in Dirhams (AED), along with generous F&B benefits, discounted hotel rates worldwide, a comprehensive leave and healthcare package, flight allowances, life insurance, and other benefits tailored for high performers and candidates seeking a career with one of the most prestigious brands in the hospitality industry.