Trouble Shooter

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

Follow-up & coordination on technical troubleshooting requirements in the daily operation of the Brussels Airlines fleet whilst taking ownership of non-standard troubleshooting or complex technical irregularities. Monitor aircraft & predictive systems to prevent recurrency, negative trends or AOG risks.

The Trouble Shooter, reports to the CAMO MCC Manager (functional) & to the P145 Planning Manager (disciplinary)

Your responsibilities

• Performs trouble shooting services in accordance with the MOE, CAME, Pro X, OEM data & in compliance to NAA & EASA regulations.
• Ensures communication links between the P145 Operation Manager, MCC Manager, Maintenance Controller (MCC), Engineering, Planning, Training & Maintenance Engineers.
• Performs ad-hoc and in-depth troubleshooting with a systematic approach (eg. ad-hoc shop visit report screening).
• Provides technical assistance to flight crew and maintenance staff.
• Coordinates all received information regarding technical problems in the daily operation
• Monitors A/C Systems using specific tools (eg. Aviatar, FDM data, ECTM, Labo results), post flight reports & open workorders, to discover negative trends, recurrency or AOG risks.
• Close follow-up & in-depth screening of MEL Items for next troubleshooting steps.
• Create, follow-up & solve troubleshooting cases for individual aircraft and repetitive problems, as required
• Support the engineering department with field experience.
• Follow-up of ‘Electronic Pending Shelf’.
• Brief/debrief line maintenance engineers & mechanics concerning technical problems and actions therefor
• Monitors troubleshooting actions performed by maintenance
• Recommends and/or supports improvements in close cooperation with Engineering
• Takes over troubleshooting ownership in case of non-standard or complex technical irregularities
• Records new or complex problems with a final resume (Technical Case Manager)
• Reports deficiencies or developing fleet wide problems to Engineering.
• Reports deficiencies in the daily operation to the MCC Manager & Maintenance Controller.
• Reports organisational, training & development deficiencies within the Troubleshooting department to the P145 Planning Manager.
• To participate in the continuous improvement process via your superior.

Your profile

• Bachelor degree in Aeronautical, Mechanical, Electrical Engineering OR equivalent relevant experience in aircraft maintenance (EASA Part 66 License)
• Minimum 5 years of B1/B2 (OR equivalent relevant) experience
• Good knowledge of EASA Part M, Part-145, Part-66
• Holder of (active) aircraft type ratings operated by Brussels Airlines is a plus
• Good communication skills, ability to prioritize, ability to work independently or as part of a team, reliable and motivated, good time management skills
• Comprehensive negotiation & communication skills in English (written & spoken)
• Very well developed analytical skill (problem solving)
• Ability to approach a situation/problem in a structured, methodical & logical way
• Operational awareness
• Able to work under time pressure
• Excellent decision making skills
• Strong personality
• Proficiency in the use of MS Office applications
• AMOS knowledge is a plus

What we offer

Brussels Airlines, member of Lufthansa Group, is Belgium’s national airline. We connect the capital of Europe to more than 70 destinations. Maintenance & Engineering is at the core of our operations: we make sure our birds stay in the air! As we are on the path to growth again, with fleet expansions and the newest type of aircraft joining, we offer real career opportunities and the ability to learn different aspects of running an airline. In addition to an attractive salary package (may differ depending on the seniority level), we also offer a lot of other perks:

• Shift work and weekend work (no night shift)
• Flexible reward scheme which lets you tailor your remuneration to your needs
• Large discounts to fly on all Lufthansa Group airlines
• Meal vouchers
• Eco cheques
• Cheap hospitalisation insurance